CRM 3-year total cost of ownership estimator
Estimate a low–high range for three years of CRM subscription per seat plus your one-off set-up, migration, integration and training costs.
Choose the type of CRM you are considering, enter the number of paid seats (people who log in to work deals, not people who only receive reports) and add your one-off costs. The tool calculates: total = seats × 3-year cost per seat + one-off costs, once with the low end of the band and once with the high end.
The bands are illustrative only, built from monthly per-seat figures × 36 months. They are not vendor prices. Replace them with the figures from your own quotes, including any add-ons you will pay for per seat (for example a calling, forecasting or AI add-on), and convert USD prices to AUD including GST where it applies.
Worked example (illustrative): 8 seats on a mid-tier sales pipeline CRM at $40–$100 per seat a month gives $1,440–$3,600 per seat over three years. One-off costs: set-up $2,500, migration $2,000, integrations $1,500, training and internal time $3,000 = $9,000. Low = 8 × $1,440 + $9,000 = $20,520. High = 8 × $3,600 + $9,000 = $37,800.
Limits: the estimator does not model renewal uplifts (use the renewal uplift calculator), contact-based marketing charges that grow with your list, or seats added during the term. Add those to the one-off figure or the per-seat band yourself. See the 3-year TCO worked example for a full breakdown.