About

Contacts & Consent is an independent information site for Australian small-business owners and managers who are choosing, costing or replacing a CRM or sales-management system. It explains how CRMs are priced, how to estimate the cost over three years, how to plan migration and integrations, and which Australian rules apply to the customer data you keep: the Spam Act 2003, the Do Not Call Register Act 2006, the Privacy Act 1988 and the unfair contract terms protections for small businesses.

We do not rank, score or review CRM products, and we do not publish testimonials or case studies. Where a product is named, it is only as an example of a category. All prices on this site are clearly labelled illustrative ranges, not quotes, because vendors change prices, tiers and currencies often. Worked examples show the arithmetic so you can redo them with your own figures.

The site gives general information, not legal, tax or financial advice. It does not cover enterprise ERP selection or business lending. Laws and vendor terms change: check the official sources linked in each guide, read your contract, and get professional advice for significant decisions.

How this site is made

Contacts & Consent is an independent information project. Guides are drafted with the help of AI writing tools and checked against official and primary sources before publication; see our Editorial Policy. We are not affiliated with any provider mentioned on the site and do not sell products or services.