What a CRM does, how CRM vendors price it, USD billing and GST, and the Spam Act, Do Not Call and Privacy Act rules that apply to the data you keep in it.
A CRM (customer relationship management system) keeps your contacts, leads, deals, quotes, emails, calls and follow-up tasks in one place. For a small Australian business the price on a vendor website is only the start: most CRMs charge per user (a "seat"), lock useful features into higher tiers, sell add-ons separately, and price email marketing by the number of contacts you store.
Start with the overview, the best CRM for a small business is the best fit, which sets out the selection criteria and the cost lines. Then read what a CRM actually does, how seats, tiers and add-ons are priced, why contact-based marketing pricing can grow faster than your team, and how to weigh annual against monthly billing. The guide to USD pricing, exchange rates and GST covers overseas billing.
Two guides cover the law your CRM must respect: the Spam Act and the Do Not Call Register, and the Privacy Act, its 2024 amendments and the small business exemption.
Every price on this site is an illustrative range, not a vendor quote. Check each vendor's own current pricing page and your written quote.
CRM Costs, Pricing Models and 2026 Rules
Compare annual and monthly CRM billing for an Australian small business, with break-even arithmetic, seat-reduction rules, cash-flow effects and the questions to ask.
CRM Costs, Pricing Models and 2026 Rules
There is no single best CRM. Here is how Australian small businesses can find the best-fit CRM using clear criteria, a 3-year cost view and the local rules.
CRM Costs, Pricing Models and 2026 Rules
How CRM and email marketing tools price by stored or marketing contacts, how tier steps work, and how cleaning your list and Spam Act consent records keep costs down.
CRM Costs, Pricing Models and 2026 Rules
How CRM vendors price per seat, by tier and with add-ons, minimum seats and usage limits, with illustrative Australian examples showing how the real cost builds up.
CRM Costs, Pricing Models and 2026 Rules
When the Privacy Act 1988 applies to a small business CRM, the exceptions to the $3m exemption, APP 7 direct marketing, data location, the statutory tort and 2026 automated-decision rules.
CRM Costs, Pricing Models and 2026 Rules
What the Spam Act 2003 and Do Not Call Register Act 2006 require of Australian businesses emailing, texting and calling from a CRM, and how to set up the CRM to prove compliance.
CRM Costs, Pricing Models and 2026 Rules
How USD CRM billing, exchange-rate movements, international card fees and GST on imported digital services affect what an Australian small business really pays.
CRM Costs, Pricing Models and 2026 Rules
Contacts, pipelines, activities, email, quotes, automation, marketing, service and reporting explained, with which CRM functions a small Australian business really needs.
